We are pleased to offer free shipping on all orders, so you don’t have to worry about any additional shipping fees. From the moment you place your order, we’ve got you covered every step of the way.

Order Confirmation

Once you place your order, you’ll immediately receive a confirmation email from us. This email will contain all the details of your order, including the items purchased and the shipping address you provided. Please take a moment to review the information carefully double-check that your items are correct and ensure that your shipping address is accurate. If everything looks great, we can start preparing your order for dispatch!

Handling

Your order now enters the Handling Phase. During this 1–2 day period, we carefully review your order details and make sure everything is in perfect condition for shipping. We pack your items with care, making sure everything is ready for dispatch.

Dispatch and Tracking

Once your order is ready, we hand it over to our trusted courier partner. You’ll receive another email letting you know that your order has been dispatched, along with a tracking number. You can use this tracking number to follow your parcel’s journey on our website’s Track Order page or directly on the courier’s website. This shipping period typically takes 3–5 business days.

Delivery to Your Doorstep

Once your parcel is on its way, it will make its journey to your doorstep. Our delivery times typically range from 3 to 5 days after dispatch, but please note that delays can sometimes occur due to rare events like holidays or extreme weather. Don’t worry if your parcel is delayed we will contact you as soon as possible to let you know and provide updates.

Holiday & Delivery Delays

During holidays, processing and shipping times may be extended.
In case of any delays (due to holidays, weather conditions, or other circumstances), you will receive a specific email notification explaining:

• The reason for the delay

• The updated expected delivery timeframe

• Any actions you might need to take

Important Notes

• We only ship within the UK at this time. Unfortunately, we do not offer international shipping.

• Weekend Orders: Orders placed on weekends will begin processing on the following Monday, so please keep this in mind when you place your order.

• Delivery Time Calculation: The total estimated delivery time is 4–7 business days (1–2 days handling + 3–5 days shipping).

• Shipping Delays: Delays may happen around public holidays or in case of bad weather. We will inform you of any such delays as soon as possible.

Questions or Concerns

If you have any questions about your order or shipping, feel free to reach out to us. We are here to help!

Email: contact@gmbkitchen.co.uk
Phone: +44 7459766117
Live Chat: Available on our website
Address: Scarfield Wharf, Scarfield Hill, Alvechurch, Birmingham, B48 7SQ, United Kingdom

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed