Hassle-Free Cancellations

We aim to provide a seamless shopping experience. However, if you need to cancel your order, we are here to assist you.

Cancellation Window

You can cancel your order within 24 hours of placing it. After this period, cancellations will not be possible, and you will need to follow our Return & Refund Policy if the order has already been shipped.

How to Cancel Your Order

To request a cancellation, please contact us within 24 hours of placing your order through our Contact Us page. Provide the following details:

• Order number

• Date of purchase

• Reason for cancellation (optional)

Our team will review your request and guide you through the next steps. Please note that cancellations are only possible if the order has not yet been dispatched. If the order has already been shipped, you will need to refer to our Return & Refund Policy.

Refund Process

If your cancellation request is approved, your refund will be processed as follows:

• PayPal Refunds Only: Refunds are processed via PayPal for secure and faster transactions.

• PayPal Balance Payments: Refunds are processed within 2 business days.

• Credit Card Payments via PayPal: Refunds may take up to 10 business days to appear on your bank statement, depending on your bank.

• No Transaction Fees: There are no additional charges for cancellations or refunds.

After 24 Hours

If your order has been dispatched, cancellations are no longer possible. Instead, you will need to follow our Return & Refund Policy to initiate a return after delivery.

Need Assistance?

If you have any questions about your order, shipping, or cancellations, feel free to contact us.

Email: contact@gmbkitchen.co.uk
Phone: +44 7459766117
Live Chat: Available on our website
Address: Scarfield Wharf, Scarfield Hill, Alvechurch, Birmingham, B48 7SQ, United Kingdom

Business Hours

• Monday - Friday: 9:00 AM - 6:00 PM

• Saturday: 10:00 AM - 4:00 PM

• Sunday: Closed